ITS Helpdesk Thanksgiving Break Information
The Helpdesk will be closed for the Thanksgiving break from November 22-26, 2023. ITS will continue to monitor systems. Until then, we’ve gathered some resources to help with frequently-asked questions.
Our off-campus password change options are summarized below:
- Change (when the existing password is known):
- Reset (when the existing password is unknown):
- The complete range of self-service password options are outlined here: .
Your Multi-Factor Authentication (MFA) settings can be changed by visiting and authenticating at . The complete range of MFA documentation is available here: .
If you need a password or MFA reset, please call us beginning November 27, 2023, at (802) 443-2200 or connect via ; career Helpdesk staff can assist you from 8:15 am - 8:00 pm ET, Monday - Friday.
If you need assistance with Canvas, please contact Instructure for support 24/7 via phone (833) 890-4166 and real-time available via the Help tab when logged into Canvas.
For all other tech issues, please visit to submit a Helpdesk ticket; we will follow up on November 27, 2023. Refer to for detailed instructions.
More on Helpdesk hours can be found at .
Wishing you and yours a restful Thanksgiving break.