ITS Helpdesk

Middlebury Wi-Fi Certificate Update '25

ITS Helpdesk — 2025-03-13T11:29:47-0400

On Tuesday, March 18, Information Technology Services (ITS) updated the security certificates used on our campus Wi-Fi networks.

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Advisory: Internet Connectivity – Feb 20, 2025 (12:00 am to 6:00 am)

ITS Helpdesk — 2025-02-19T16:34:40-0500

Our Middlebury, Vermont campus connection to the Internet may be partially interrupted tomorrow morning.

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Windows 10 Sunset

ITS Helpdesk — 2025-01-09T13:03:48-0500

Time is running out for Windows 10! Microsoft support for this operating system version ends later this year and important software security updates will no longer be made available for it.

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ITS Helpdesk Martin Luther King Day Observance Information

ITS Helpdesk — 2025-01-07T11:19:26-0500

As we approach Martin Luther King Day we want to update you on ITS Helpdesk hours and our availability to assist you.

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ITS Helpdesk Winter Break Information

ITS Helpdesk — 2024-12-10T15:20:05-0500

As we approach our winter break we want to update you on ITS Helpdesk hours and our availability to assist you.

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ITS Helpdesk Thanksgiving Break Information

ITS Helpdesk — 2024-11-19T09:59:47-0500

The Helpdesk will be closed for the Thanksgiving break from November 26-30, 2024. ITS will continue to monitor systems. Until then, we’ve gathered some resources to help with frequently-asked questions.

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The ITS “Blue Bubble” – A Closer Look

ITS Helpdesk — 2024-10-07T08:00:00-0400

The ITS Virtual Assistant (informally called “the blue bubble”) first appeared this past February at the bottom of many tech websites, providing another way to get answers to technology questions. Let’s take a closer look at the VA.

Helpdesk Thanks Self-Service Ticket Creators

ITS Helpdesk — 2024-08-21T15:44:11-0400

The Helpdesk has noticed something exciting… An increasing number of people are submitting requests for assistance using our Client Portal. We extend a hearty thank-you to each one of you as this means we can spend more time finding and sharing solutions.

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AI-Powered, Built by Humans

ITS Helpdesk — 2024-02-28T13:54:53-0500

With our Zoom Virtual Agent, you’ll get immediate answers to some of your more common questions at any time, no matter where you are in the world.

You’ll see this new option on the Technology Help Desk Portal in the lower right corner. Just click on it and ask your question!

Middlebury Wireless Certificate Update '24

ITS Helpdesk — 2024-02-26T12:57:02-0500

On Thursday, February 29, Information Technology Services (ITS) will update security certificates used on our campus Wi-Fi networks. As a result of this change, when you next connect to Wi-Fi on campus after that time you will likely be asked to trust a new certificate for “cpauth.middlebury.edu.“ Please accept this certificate when prompted.